CANDLE FAQs:
WHAT MAKES YOUR PRODUCTS DIFFERENT?
All of our products are handmade in small batches with care and love. We also specialize in custom blend products for all occasions, using superior quality ingredients and supplies. Most importantly, our products are clean-burning, phthalate-free, paraben free, carcinogen free, skin-safe, not tested on animals, and made in the USA.
WHAT KIND OF WAX ARE YOUR CANDLES MADE OF?
The wax used in our candles is a proprietary para-soy blend.
ARE YOUR PRODUCTS VEGAN?
Yes, we always take care to select and use vegan-friendly products. We use premium high-quality oils in our products. We never use ingredients that are derived from animal products when making our candles.
DO I NEED TO TRIM MY WICKS?
Yes, before burning your candle, it is important to trim the wick. If your candle wick is too long it can cause smoking, and blacken the sides of your vessel. We recommend a cut length of 1/8 inch using a wick trimmer. However, small household scissors or nail clippers work just fine. We recommend that you only cut the wick once the wax has cooled to avoid any wick trimmings in the wax. Having a wick that is too long will not only cause your candle to burn quicker and hotter, but it could also prohibit your wick from even staying lit.
CAN I USE THE LEFTOVER WAX AFTER BURNING MY CANDLE?
Yes, you may. If you have a candle warmer, you can place the candle vessel on the warmer, and this will safely melt the remaining wax, while still providing a fragrant scent. Another option for using the leftover wax is to remove the remaining wax from your vessel and break the wax into small pieces. Place the pieces of wax into a Wax Melter, and this will provide a fragrant scent. You can get the most use out of your candle by following these steps.
HOW DO I REMOVE THE EXCESS WAX TO REUSE THE VESSEL?
If you would like to reuse your vessel, a good way of removing the excess wax in the bottom is to place the vessel in the freezer for approximately 1/2 hour. This will shrink the wax and it can then be easily removed. Otherwise, run some hot water from the tap, add a little liquid dish detergent into the tumbler, and leave to soak overnight. The tumbler can then be emptied and you can dispose of the wax. Gently pick off the wick sticker, but be careful not to use sharp objects to remove it, as this may scratch the vessel. Wash your vessel with warm soapy water and a sponge. Leave to dry as normal and your vessel is ready to use again.
SHIPPING FAQs:
WHEN WILL MY ORDER BE SHIPPED?
Premade orders will be processed and shipped within 1 – 3 days after we receive your payment. For custom orders, these times will vary and will be communicated to you. We will do our best to get your order shipped to you as quickly as possible.
IMPORTANT: Please double check your address before checking out. Ensure it is correct and not missing any pertinent information for delivery including apartment or unit number. If a delivery error is made due to incorrect/insufficient address, additional shipping fees may apply.
I JUST PLACED MY ORDER, WHEN WILL I RECEIVE IT?
Most orders will arrive to you within 3 – 7 days after being shipped. However, these are shipping estimates, and we cannot guarantee them, as actual delivery times will depend on the shipping carrier. Once the package is scanned, we have no control over how long the package will take to arrive.
DO YOU SHIP INTERNATIONALLY?
We’re sorry, but at this time ITS Crafted Candles & Gifts Co. only delivers online orders to US addresses.
DO YOU OFFER FREE SHIPPING?
Yes. Free shipping will be applied automatically for all orders shipped via USPS First Class Mail. USPS Priority Mail will incur a charge.
WHAT SHOULD I DO IF I MADE A MISTAKE WHEN I ENTERED MY ADDRESS?
If you notice that your address is incorrect after the order has already been placed, please email us immediately at itscraftedcg [at] gmail [dot] com so we can adjust it before shipping out your order.